33:620:302 Final: Final Review

• School: Rutgers University
• Department: Management and Global Business
• Course: 33:620:302
• Professor: B Sexton

Document Summary

Performance management session 15: performance management: the ongoing assessment and improvement of key business processes in order to drive superior results. Goal is to improve faster and better than competition: focus on capabilities and processes, cannot only rely on performance management for success, must do various other things as well, three core elements, 1. Benchmark against standards of excellence as well as competitors. Improvement and innovation: use proven improvement methods to address strategic needs and performance gaps. Use highly competent improvement experts who rely on common language and tools and who are skilled in collaboration and project leadership. Seek to find new, innovative wants to create value for customers and the organization: continuous assessment and renewal: use comprehensive criteria to routinely assess the business. Develop clear strategies to sustain and enhance business results in the future. An iterative four step management method used for the control and continuous improvement of processes and product.