33:620:301 Study Guide - Final Guide: Business Process, Performance Status
5 Jul 2016
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The ongoing assessment and improvement of key business processes in order to drive superior results (goal is to improve faster and better than competition) How does performance management work? focuses on capabilities/processes. 3 core elements of performance management: process management, business assessment/measurement, business improvement. What is process management? use flow charts to identify customers, suppliers, and those who perform key steps in the process. How do you measure process management? create outcome measures and predictive measures that allow complete understanding of process performance. How do you analyze process management? use the measures and process maps maps to understand the performance of the process vs. goals and benchmarks. Make improvement a routine activity using basic/advanced tools & methods. Make sure the processes provide consistent and productive performance. Process mapping: used to describe the process visually; clarifies what each step does and who does it.
