OT 210 Quiz: Quiz #2 Study Guide

• School: Quinnipiac University
• Department: Occupational Therapy
• Course: OT 210
• Professor: Defrancesco

Document Summary

Establishing relationships 5 critical interpersonal skills that are required to establish relationships with clients. All are key to establishing functional and trusting relationships with clients: rapport building, impression management, and setting an emotional climate, mode matching and versatility, managing emotional intensity, judicious use of touch, cultural competence. Rapport building, impression management, and setting an emotional climate. Impression management: prepare client to trust your personal and professional integrity make a positive impression. Emotional climate: have an appropriate emotional climate having the appropriate intensity (high-intensity vs. low- intensity) High-intensity: loud voice, animated gestures and body language, urgent tone of voice, hands on hips take charge attitude, lots of expression. Modes high intensity emotional climates go with: instructing and encouraging modes. Low-intensity: low volume, neutral to lower tone of voice, few hand gestures, controlled body language, few or controlled expressions. Modes low intensity emotional climates go with: advocating, collaborating, problem-solving modes.