OBHR 33000 Study Guide - Spring 2018, Comprehensive Midterm Notes - Job Performance, Time, Organizational Commitment
12 Oct 2018
School
Course
Professor
OBHR 33000
MIDTERM EXAM
STUDY GUIDE
Fall 2018
OBHR - 1/22/2018
-Identifying task performance behaviors
-Job analysis
-3 steps
-1. List of activities involved in the job is generated
-2. Each activity is rated by “Subject Matter Experts”
-3. The activities rated high in importance are retained to define task performance
for this specific job
-4 components
-1. Job description
-Job title
-Job summary
-Job responsibilities and duties
-Largest component
-2. Job specification
-Qualifications (knowledge, skills, and abilities (KSAs))
-Education required
-Experience
-Licensure
-3. Job evaluation
-Compensation
-Comparable worth
-Often included by organizations, may not be representative between
organizations
-4. Performance criteria
-Define the level of expected quality and quantity of work produced
-Often used for performance evaluations
-Most famous job analysis conducted:
-Dictionary of Occupational Titles (DOT)
-Produced by the US Dept of Labor
-Categorized almost every job from 1938 to 1990s
-Replaced by O’NET
-Online searchable job analysis of most jobs in the US
-onetonline.org
Defining Job Performance
-3 categories of job performance behaviors
-2. Citizenship behaviors
-The contributions that employees make to the overall welfare of the organization
that go beyond their required job duties
-Form of prosocial behavior
-Positive type of performance (helping other employees within the workplace)
-Always benefit the organization
find more resources at oneclass.com
find more resources at oneclass.com
-3. Counterproductive behaviors
-Employee behaviors that intentionally hinder organizational goal
accomplishment
-Form of antisocial behavior
-Negative type of job performance
-Intentionally taking away or inhibiting the progress toward your organization’s
goals
Citizenship Behavior
-2 main categories:
-1. Interpersonal citizenship behavior
-Benefit coworkers and colleagues
-Types:
-Helping
-Courtesy
-Sportsmanship
-2. Organizational citizenship behavior
-Benefit organization through supporting and defending it
-Types:
-Voice
-Civic virtue: going to events outside of the workplace with your
coworkers
-Boosterism: outside of the organization, how you represent your
organization
-Express concerns in a constructive, and positive way
Counterproductive Behaviors
-Target:
-Interpersonal vs. organizational
-Similar to citizenship behaviors
-Severity:
-Minor vs. Serious
-Severity of harm
-Production deviance (Minor, Organizational)
-Reduce efficiency of work output
-Wasting resources
-Substance abuse
-Property Deviance (Severe, Organizational)
-Harm assists and possessions
-Theft
-Sabotage
-Political Deviance
-Gossiping
find more resources at oneclass.com
find more resources at oneclass.com
Document Summary
List of activities involved in the job is generated. Each activity is rated by subject matter experts . The activities rated high in importance are retained to define task performance for this specific job. Often included by organizations, may not be representative between organizations. Define the level of expected quality and quantity of work produced. Categorized almost every job from 1938 to 1990s. Online searchable job analysis of most jobs in the us. The contributions that employees make to the overall welfare of the organization that go beyond their required job duties. Positive type of performance (helping other employees within the workplace) Employee behaviors that intentionally hinder organizational goal accomplishment. Intentionally taking away or inhibiting the progress toward your organization"s goals. Express concerns in a constructive, and positive way. Civic virtue: going to events outside of the workplace with your coworkers. Boosterism: outside of the organization, how you represent your organization.
