HM 380 Study Guide - Midterm Guide: Swot Analysis, Preventive Maintenance, Revpar
7 Jun 2018
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HM 380: Exam 1 Study Guide
The greatest difference between full-service and limited service hotels
- The food and beverage services offered
Formula used to calculate RevPAR
- ADR (occupancy rate)
Occupancy rate = number of rooms sold / rooms available x 100
ADR = rooms revenue / rooms sold
RevPAR = ADR (occupancy rate)
Term that refers to the fact that the decline in value of a hotel asset is generally tax
deductible
- Depreciation
Reason a hotel owner might consider hiring a hotel management company
- To improve overall management of the hotel
Term used to identify those who purchase the rights to use a hotel’s brand name
- Franchisee
“A moment of truth”
- Influences a guest’s total perception of a hotel visit
Relationship between price paid and the quality of the products and services received is
known as
- Value
When hiring a new team member, important to look for candidate with
- Positive attitude
Management function that includes the identification of an organization’s long range
goals
- Planning
Best management style
- It depends
Participative management style
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Document Summary
The greatest difference between full-service and limited service hotels. Occupancy rate = number of rooms sold / rooms available x 100. Term that refers to the fact that the decline in value of a hotel asset is generally tax deductible. Reason a hotel owner might consider hiring a hotel management company. To improve overall management of the hotel. Term used to identify those who purchase the rights to use a hotel"s brand name. Influences a guest"s total perception of a hotel visit. Relationship between price paid and the quality of the products and services received is known as. When hiring a new team member, important to look for candidate with. Management function that includes the identification of an organization"s long range goals. Asking for employee input in decision making. Workforce is accepting of culturally diverse members. To offset the impact of cancellations, to reduce the effect of no shows, to achieve a perfect sell out.
