INFS 247 Final: Final Review INFS
Document Summary
A computer based system that collects,stores and manipulates data. Porter"s five forces model to determine the relative attractiveness of an industry. Buyer power: (customer power)the ability of buyers to affect the price of an item. High when buyers have many choices of whom to buy from and low when their choices are few. Loyalty program: rewards customers based on the amount of business they do with a particular organization. Switching cost- cost to customers of switching to another product/service. Supplier power: the suppliers" ability to influence the prices they charge for supplies. High when buyers have few choices of whom to buy from and low when their (examples: high and low switching cost) choices are many (pharmaceuticals) Business process reengineering (bpr) the analysis and redesign of workflow within and between enterprises. Bpr is about finding opportunity for improvement. The purpose of bpr is to make all business processes best in class.
