[ISDS 3115] - Final Exam Guide - Comprehensive Notes fot the exam (27 pages long!)
29 Mar 2017
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Chapter 1: 3 functions for production and an organizations survival: 1. marketing - which generates the demand, or takes the order for a product of service. Multifactor productivity: indicates the ratio of one resource (input) to the goods and services produced (outputs): Single-factor productivity: the 7 characteristics of services? intangible, produced and consumed at same time, unique, high customer interaction, inconsistent definition, knowledge based and dispersed. Edwards deming: the person who introduced standardized, interchangeable parts: Matching employees to right job -providing the proper training. Establishing legitimate incentives for work to be accomplished: productivity variables: the three factors critical to productivity improvement labor, capital, and the art and science of management. Competitors: which of the following is not one of the reasons operations managers want to work with their supply chains to viciously cut inventories at every entry level: To analyze trends or patterns in these returns, she has organized these complaints into a small number of categories.
