CMST 2010 : CMST 2010 Final Study Guide
Document Summary
Managing conflict: make sure you"re having the same conversation, so paraphrase it, the problem is the enemy, not the other person, this makes the other person feel like you"re on their side fighting the conflict itself. Apologizing/forgiveness: meant to diffuse tension and resolve conflict, half-assed sorry you feel that way or sorry you were offended doesn"t count or help, effective apologies include, i"m sorry . It"s a process that takes time: acknowledge how the other person upset you, empathize with others who are flawed, remember you can only control yourself, accept a sincere apology when offered, behave like you"ve forgiven them. Terminating friendships: reasons, less affection (22. 8%, friend or self changes (21%, no longer participate in activities/spend time together (15. 4%) Increase in distance, or proximity (13%: casual friendships (acquaintances) proximity was the strongest predictor of dissolution, close friendships decreased affection is strongest predictor. Interference from a romantic relationship is another strong predictor (prevalent in female relationships)
