CACM 11001 Study Guide - Comprehensive Final Exam Guide - Conflict Resolution, Ford Focus, Conflict Management

• School: Kent State University
• Department: Applied Conflict Management
• Course: CACM 11001
• Professor: Karen D Cunningham

Document Summary

Four approaches to conflict: conflict prevention- stopping it from happening before it starts, conflict resolution, conflict management- we could resolve it, or we could deal with it by managing it. Sometimes this happens (de-escalation) before conflict resolution: conflict creation/utilization- bringing attention to unaddressed issues. Theories about nature and sources of conflict: biological/physical- fight or flight mode, sociological- influence of media, interactions with others, psychological- emotions, personality styles. 4 approaches to conflict: conflict prevention, conflict resolution, conflict management, conflict creation/utilization. Mindfulness- awareness without judgement: research is still developing on this, being aware of ourselves and others, helps with stress reduction, meditation, helps us to focus. Awareness: observing, listening, being present/in the moment, seeing connections. Listening skills: 75% of human communication is ignored, misunderstood, or quickly forgotten. Hearing vs. listening: hearing is physiological, listening is the psychological process of interpreting and understanding what has been heard, the conduct of the listener affects the speaker types of listening skills.