MGS 3030 Study Guide - Quiz Guide: Piece Work, Merit Pay, Motivation
22 May 2018
School
Department
Course
Professor
Ch 12
According to Herzberg, the hygiene factors that satisfy lower-level needs are different from those
_______ that satisfy higher-level needs.
Motivators
Deci found that extrinsic rewards can, at times, undermine a person's _______.
Intrinsic motivation
According to the expectancy theory, motivation is dependent on three things, one of which is the
perceived connection between performance and obtaining the reward, known as _______.
Instrumentality
Psychologist B.F. Skinner used _______ to change behavior through rewards or punishments based on
performance.
Behavior modification
Frederick Taylor popularized the idea of improving work through observation and analysis, known as
_______.
The scientific management movement
Which of the following provides a base salary increase tied to performance?
Merit pay
What is a disadvantage of piecework incentive plans?
Piecework plans tie production standards to the amount each workers earns
Because the point of an incentive program is to motivate a person to perform better, incentive plans
should be used when _______.
Effort and results are directly related
Non-financial employee-of-the-month programs are considered to be _______ programs.
Recognition
According to a survey of 235 managers, _______ are the most-often-used reward to motivate employees.
Employee recognition programs
What type of compensation plan makes sense when a position focuses on customer service and support?
Straight salary
A plan in which salespeople receive both salary and commissions, with a sizable salary component, is
known as a _______.
Combination plan
What is the advantage of paying salespeople a straight salary instead of salary plus commission?
It is easier to change sales territories
What type of commission plan determines pay based on specific metrics?
Management by objectives
What is a potential negative outcome when a company limits how much salespeople can earn in
commissions?
Top performing salespeople may quit selling when they reach their quota
find more resources at oneclass.com
find more resources at oneclass.com
Document Summary
According to herzberg, the hygiene factors that satisfy lower-level needs are different from those. Deci found that extrinsic rewards can, at times, undermine a person"s _______. According to the expectancy theory, motivation is dependent on three things, one of which is the perceived connection between performance and obtaining the reward, known as _______. Psychologist b. f. skinner used _______ to change behavior through rewards or punishments based on performance. Frederick taylor popularized the idea of improving work through observation and analysis, known as. Piecework plans tie production standards to the amount each workers earns. Because the point of an incentive program is to motivate a person to perform better, incentive plans should be used when _______. Non-financial employee-of-the-month programs are considered to be _______ programs. According to a survey of 235 managers, _______ are the most-often-used reward to motivate employees. A plan in which salespeople receive both salary and commissions, with a sizable salary component, is known as a _______.
