HM 311 Study Guide - Midterm Guide: Administrative Assistant, Overselling, Cashiering

• School: JMU
• Department: Hospitality Management
• Course: HM 311
• Professor: william Frye

Document Summary

Hotel: provides lodging facilities and either f&b, housekeeping, bell, or valet services. Motel: provides lodging facilities for those on long road trips. Luxury ritz carlton: upper upscale hyatt regency, upscale hilton garden inn, upper midscale holiday inn, midscale best western, economy super 8. Size classifications: under 150, 150-299, 300-600, 600+ Ratings: aaa, 1-5 diamonds, forbes, 1-5 stars, mi(cid:272)heli(cid:374) (cid:862)red guide(cid:863, 1-3 stars. Ownership: corporate: corporate owned, usually management contract operated, franchised: franchise operated/ independently owned; could be mco how brands succeed, affiliation agreements/ referral systems: independent hotels operate on a reservation system. Mission statement: including what sets hotel apart (safety, cleanliness, courteous, well maintained) Goals: activities and standards organization performs to carry out mission. Limited/ select service hotels: have gm front desk mngr, housekeeping mngr, and maintenance mngr. Full service hotel: gm & assistant gm: rooms division/ resident manager, front desk, reservations, uniformed services, housekeeper, pbx/ telecommunications, hotel controller, a/r, a/p. Reservations by: central reservation system/ office (crs/ cro)