COB 204 Study Guide - Final Guide: Management Information System, Business Process, Customer Relationship Management

• School: JMU
• Department: College of Business
• Course: COB 204
• Professor: johnkarabelas

Document Summary

Final review: cob 204: functions & applications of an information system, data: recorded facts or figures. Input: materials, services, & information that flow through and are transformed as a result of process activities b. ii. Processing: ongoing collection of related activities that create a product/ service of value to the organization, its business partners, and/ or its customers b. ii. 1. Output: the product or a service created by the process: changing role & widening scope of is, major types/ purposes of is: d. i. Transaction processing systems: supports the monitoring, collection, storage, and processing of data from the organization s basic business transaction, each of which generates data d. ii. Management information systems: development and use of information systems that help businesses achieve their goals and objectives. d. iii. Decision support systems: combine models & data to analyze semi-structured problems & some unstructured problems that involve extensive user involvement d. iv.