COMST 214 Midterm: ComSt 214 Exam 1 Review Guide
28 Feb 2019
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Document Summary
The exam will cover the readings and lectures listed below with an emphasis on topics covered during class time. There will be a combination of multiple choice (2 points) and true/false (1 point) questions. 1 communicating at work: the nature of communication, using communication networks, when to use different communication channels, preparing elevator speeches. Verbal and nonverbal messages: definitions of verbal and nonverbal, tips for communicating to avoid misunderstanding, using powerful language, masculine and feminine speech, types of nonverbal messages. Appendix 1: business writing: rhetorical awareness, user-centered designs, tips for organization and design, ways to present content visually, using bulleted lists, positive wording, tips for email writing. 3 listening: barriers to effective listening, listening types, tips for mindful listening/listening effectiveness. 6 interviewing: planning interviews, conducting interviews, obligations of interviewer/interviewee, types of interviews, information-gathering/career research, employment, performance. Negotiating (marks & harold, 2011: tips for negotiating a job offer.
