MHR 301 Study Guide - Quiz Guide: The Planners, In Essence, Tim Hortons
2 May 2018
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QUESTION 1
1. British-based Tesco, the third-largest retailer in the world, spent five years researching and
planning before it spent $1.6 billion to enter the US grocery business by building 199 Fresh &
Eas stores. Ufortuatel, Teso’s plaig failed to aout for Aerias’ differet
tastes and underestimated how Americans shop. Their supermarkets are too small, had too
limited choices, and did not have bakeries at first. The planners did not completely
understand American markets when developing plans, which led to problems for plan
implementation later on. Which of the following pitfalls of planning does this case
illustrate?
2.
4. Creating a false sense of certainty.
5.
7. Impeding change and adaptation.
8.
10. The detachment of planners – lead planners to plan for thigs the do’t
understand.
11.
13. All of the above.
0.5 points
QUESTION 2
1. A supermarket plans to hire a significant number of people with disabilities in the new
distriutio eter ad ahiee produtiit gais i oe ear. This opa’s goal is
2.
4. Specific.
5.
7. Measurable.
8.
10. a S.M.A.R.T. goal.
11.
13. Not a S.M.A.R.T.
goal.
0.5 points
QUESTION 3
1. Uio Paifi railroad has reated surge apait to hadle seere hether situatio.
When it bought new locomotives, it keeps old locomotives in long-term storage. In case the
severe whether hit, it has 600 extra locomotives and 550 extra workers on standby ready to
work immediately. Which of the following best explains the situation?
2.
4. Keeping slack resources and maintain flexibility.
5.
7. Option-based planning,
8.
10. Learning-based planning.
11.
13. Tracking progress.
0.5 points
QUESTION 4
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1. We ited to e the earth’s ost ustoer etri opa ad to uild a plae here
people a oe to fid ad disoer athig the ight at to u olie. This
statement is an example of
2.
4. V
is
i
o
n
.
5.
7. M
is
si
o
n
.
8.
10. R
u
l
e
s.
11.
13. P
o
li
ci
e
s.
0.5 points
QUESTION 5
1. Tesla Motors builds completely electric cars –not hybrids –that are faster than most gas-
powered cars and can cover over 300 miles on a full charge. But their cars are very
expensive ranging from $70,000 to $109,000. CEO and Founder Elon Musk says that the
strategy at Tesla is to enter at the high end of the market and then drive down market as
fast as possile to high olue ad loer pries ith eah suessie odel. Tesla’s goal is
to release an electric car for under $30,000 in the next five years. Which type of goals/plans
does this case illustrate?
2.
4. Strategic goals/plans.
5.
7. Tactical goals/plans.
8.
10. Operational
goals/plans.
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11.
13. Functional
goals/plans.
0.5 points
QUESTION 6
1. In an online survey company, managers and employees work together to develop weekly,
monthly, and quarterly goals as well as tactical plans that lead to goal attainment. The
opa has a iteral dataase for all eploees to see eah perso’s goals, progress,
results, and performance reviews. This is an example of
2.
4. Strategic plans.
5.
7. Operational plans.
8.
10. Management by
objectives.
11.
13. Mission statement.
0.5 points
QUESTION 7
1. After a devastating earthquake and tsunami critically disabled a nuclear power plant, the
Japanese government then required heavy power users to cut their consumption by 15%.
Komatus, a manufacturer of heavy machinery, announced its plans to close two stories of its
10-story headquarters building and give employees one day off per week during the special
tie. Koatus’s plas are a eaple of
2.
4. Operational
plans.
5.
7. Procedures.
8.
10. Standing
plans.
11.
13. Single-use
plans.
0.5 points
QUESTION 8
1. At UPS, a 12-step process prescribes how drivers should park their trucks, locate the package
they are about to deliver, and step off the truck. UPS corporate manual carefully detail rules
and routines and dictates where drivers should stop to get gas, how they should hold their
keys in their hands, and how to lift and lower packages. Which of the following best
describes this situation?
2.
4. UPS uses non-programmed decision making.
5.
7. UPS uses programed decision making.
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Document Summary
Question 1: british-based tesco, the third-largest retailer in the world, spent five years researching and planning before it spent . 6 billion to enter the us grocery business by building 199 fresh & U(cid:374)fortu(cid:374)atel(cid:455), tes(cid:272)o"s pla(cid:374)(cid:374)i(cid:374)g failed to a(cid:272)(cid:272)ou(cid:374)t for a(cid:373)eri(cid:272)a(cid:374)s" differe(cid:374)t tastes and underestimated how americans shop. Their supermarkets are too small, had too limited choices, and did not have bakeries at first. The planners did not completely understand american markets when developing plans, which led to problems for plan implementation later on. Which of the following pitfalls of planning does this case illustrate: creating a false sense of certainty. Impeding change and adaptation: the detachment of planners lead planners to plan for thi(cid:374)gs the(cid:455) do(cid:374)"t. Question 2: a supermarket plans to hire a significant number of people with disabilities in the new distri(cid:271)utio(cid:374) (cid:272)e(cid:374)ter a(cid:374)d a(cid:272)hie(cid:448)e produ(cid:272)ti(cid:448)it(cid:455) gai(cid:374)s i(cid:374) o(cid:374)e (cid:455)ear. 0. 5 points: specific, measurable, a s. m. a. r. t. goal.
