SMG OM 440 Midterm: The Ultimate OM440 Midterm Study Guide.pdf
11 Apr 2014
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Document Summary
Operations strategy a set of goals, policies, and self-imposed restrictions. Business strategy: you choose your customers, your business and competitors. Service strategy: how you will provide the service and compete. Corporate strategy: decisions regarding industries and markets: how it is structured to attack and acquire markets (allocate key resources) Functional strategies: marketing/sales, operations, financial/control, research & development. Sourcing and vertical integration direction, extent, balance. Information and process technology degree of automation, interconnectedness, lead vs. follow: infrastructural (the intangible) Human resources selection skills, comp, employ. Work planning/control system purchasing, aggregate planning/control system. Measurement and award systems measures, bonuses. Product and process development systems leader or follower, project team organization. Dynamic capabilities based approach and technologies advances: changing your capabilities based on chaining markets > changing markets more resources. Best practice industry standard at the time. New practice innovative, unique to your company and sets you apart from your competitors.
