CIS 2200 Study Guide - Midterm Guide: Customer Relationship Management, Business Process Reengineering, Operations Management
21 Sep 2016
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Document Summary
Departmental companies: accounting, finance, human resources, marketing, operations & management, sales. Management information systems: moves info about people products and processes across the company to facilitate decision-making and problem solving. Business process reengineering (bpr): analysis and redesign of workflow within and between enterprises. Customer relationship management (crm): involves manging all aspects of a customers relationship with an organization to increase customer loyalty and retention and an organizations profitability. Decrease: buyer power, threat of subsititute product or services, threat of new entrants. Back order, customer order promised cycle time, customer order actual actual cycle time, inventory replenishment cycle time, inventory turns. Balanced scorecard: a management system, in addition to a measurement system that enables organizations to clarify their vision and strategy and translate them into action. Consolidation- aggregation of data from simple roll ups to complex groupings of interrelated information. Drill down: users can check details about consolidation. Slice & dice: pick and choose your period of viewing or promotional viewing.
