SCM 300 Study Guide - Bes
Document Summary
Six activities of process design (according to text also know those from lecture) Line of visibility value chain, process, task, activity. 216-7 exhibit 7. 7 and discussion of exhibit 7. 7. 221-4 examples: rental cars, at&t, bosie (exhibit 7. 11) Process design and flow charts - slides 09-25. What are some of the key steps important in building a good process? (slides 9-12) Understand the entire clothing catalog example we went through in lecture. Know the basic flow chart symbols and how each is used. (slides 19-20) What type of benefits do they offer consultants, process designers, consulting clients, employees, etc. If you heard the story in lecture, you should be fine for the exam. Be able to discuss the list of things good consultants should and shouldn"t do. Hopefully the examples about doctors and psychologists was helpful in understanding these issues. Be able to discuss the significance of each step.
