SCM 300 Study Guide - Capacity Utilization, U.S. News & World Report, Jeff Bezos
Document Summary
Figure 3. 1 how to measure customer satisfaction dpmo. 112-4 quality and dimensions of quality for goods and services. 118-9 difference between total productivity and partial factor productivity. 131-4 balanced scorecard, exhibit 3. 9, and pearl river school district story. 92-4 know the six specific supply chain performance measures discussed in the textbook. Briefly discuss the 3 levels of process detail. What"s the difference between a single metric and a system of metrics? (please be aware that metric and matrix are completely different things. ) Use the in lecture examples of sales performance bonuses and eddie dunking the basketball as guides. Use your answers to the pervious questions to identify poor metrics utilized in business, education, sports, life, etc. This will help test your knowledge of why some metrics are poor indicators of good performance, poor motivators, and/or incomplete. What are some problems associated with traditional metrics like cost, profit, and. A good system of metrics takes into account .
