COM 230 : Enhancing Communication Competence
Document Summary
Objectives: recognize core comm rules and strategies for problem-solving groups, describe the 4 major group outcomes, understand ethnical commitments that suggest what is appropriate behavior when working in small groups, understand the group problem-solving road map. Problem solving: rules and strategies: contribute to group orientation, seek info and opinions, maximize ideational con ict - more comprehensive views on issues, separate ppl, ideas, and criticism, examine advantages/disadvantages of solutions. Relationship building: rules and strategies: risk self-disclosure - have self con dence, avoid stereotyped judgment, be an empathetic listener - put in others" shoes, recognize & adapt comm to individual differences, provide emotional security for all members. 1. to doing your best to the group good. Major group outcomes: productivity -your small group must produce something, must achieve progress, quality of work, consensus -everybody agrees, none left out, member satisfaction -personal growth.
