BUA 330 Study Guide - Sales Process Engineering
Document Summary
Waiting lines are something we encounter nearly everyday, and nearly everywhere we go. In this module we tried to demonstrate the different dynamics of different systems. By altering arrival rates, service rates, number of servers, ordering of customer orders, number of lines, number of systems, etc. we demonstrated how customers and servers fared. Each pays their own price and this modeling simply seeks to create an equilibrium that is acceptable to both parties. 214-5 figure 3 and explanation of figure 3. Terms, concepts, and philosophy behind waiting lines- slides 03-10, slide 36. Single and multiple line systems, discipline/priority rules. Queuing problems - slides 11-35 and problem set. Know how to do all of the problems on the additional problem set. Calculate them: single server models - formulas (n, t, l, s, p), interpreting data, multiple server models - interpreting data. Be able to read arrival and service rates.
