ADMS 2400 Study Guide - Midterm Guide: Assertiveness, Organizational Commitment, 360-Degree Feedback
19 Oct 2012
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Document Summary
Organization behavior is the field of study devoted to understanding, explaining and ultimately improving the attitudes and behaviors of individuals and groups in organizations. Perception is the process of interpreting ones environment. Social perception is how we percieve and make sense of ourselves and others; it is also referred to as social cognition. Stereotyping 4 step process infer all who fit in the category have the same traits: categorizing people into groups, form expectations and interpret behaviour, maintained through over estimating frequency; incorrectly explaining behaviors; seeing others as different than oneself. Fundamental attribution bias is one"s tendency to attribute another person"s behaviour to his or her personal characteristics, as opposed to situational factors. Self-serving bias is one"s tendency to take more personal responsibility for one"s success than for one"s failure. Transforming resources into products or services citizenship behavior. Voluntarily improving the work environment (interpersonally or organizationally) counterproductive behavior.
