ADMS 2400 Study Guide - Final Guide: B. F. Skinner, Tacit Knowledge, Reinforcement

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Learning a relatively permanent change in an employee"s knowledge or skill that results from experience. Decision making the process of generating and choosing from a set of alternatives to solve a problem. Why do some employees learn to make decisions better than. Expertise the knowledge and skills that distinguish experts from novices and less experienced people. Explicit knowledge knowledge that is easily communicated and available to everyone. Tacit knowledge knowledge that employees can only learn through experience. Methods of learning: reinforcement: people have tendency to repeat behaviours that result in consequences that we like and do not exhibit behaviours that result in consequences we don"t like. Managers use various forms of reinforcement to induce desirable or reduce undesirable behaviours by their employees. Bf skinner pioneered the notion that we learn by observing the link between our voluntary behavior and the consequences that follow it, an idea generally known as.

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