ADMS 2400 Study Guide - Distributive Justice, Job Satisfaction, Team Building

• School: York University
• Department: Administrative Studies
• Course: ADMS 2400
• Professor: Indira Somwaru

Document Summary

The 3 dimensions of job performance include: task performance, citizenship beh. (team player help voluntary outside expectations), counterproductive and withdrawal behaviour. Task performance: includes employee behaviours that are directly involved in the transformation of organizational resources into the goods and services that the organization produces. Routine task performance: involves well-known or habitual responses by employees to predictable task demands (ex. Adaptive task performance: thoughtful responses by an employee to unique or unusual task demands (ex. Flight attendant in emergency is expected to perform manner that is not routine but expected) Generate profit, good attitude, customer service, exceeding expectations, accepting feedback. Job performance: employee behaviours that contribute, either positively or negatively, to the accomplishment of organizational goals. Task performance (positively), citizenship behaviour (positively), counterproductive behaviour (negatively) Identify task performance behaviours by conducting a job analysis. A job analysis is a process by which an org. Task performance behaviours are not simply performed versus not performed.