BU288 Study Guide - Final Guide: Contingency Theory, Knowledge Management, Transactional Leadership
Document Summary
A process that occurs when one person, group or organizational subunit frustrates the goal attainment of another. Group identification: identification with a particular group or class of people. People develop a more positive view if their own group. This is where intergroup biases come into play. Interdependence: when individuals or subunits are mutually dependent on each other to accomplish their own goals. This necessitates interaction and implies that each party has some power over the other. Culture: when two or more very different cultures develop in an organization, the clash in beliefs and values can result in conflict. Ambiguity: ambiguous goals, jurisdictions or performance criteria can lead to conflict. Scarce resources: limited budgets can contribute to conflict. Relationship: interpersonal tensions among individuals that have to do with their relationships, not the task at hand. Task: disagreements about the nature of work to be done. Differences of opinion about goals or technical matters are examples of task conflict.
