[BU208] - Final Exam Guide - Everything you need to know! (39 pages long)
Document Summary
Business communication is an effective and efficient way to advance the day-to-day tasks involved in business dealings. Business communication requires a specific style (appropriate to the environment that you"re in) that enables individuals to easily access information clearly, completely, and accurately. We communicate most successfully when we: consider the results we want, adapt our message to meet the needs of our audience. Style - emphasis is on a multitude of symbols, language and paralanguage, eye contact, facial expressions. Tone- friends/polite, first name, boss/client establishes the tone. Examples face to face, telephone, electronic, in person meetings. Styles salutation, simple concrete language, short sentences and paragraphs. Communicate, manage information, use numbers, think and solve problems. Demonstrate positive attitudes and behaviours, be responsible, be adaptable, learn continuously, work safely. Work with others, participate in projects and tasks. Effective messages must be: clear, concise, comprehensive, complete, correct. Clear: chooses facts, structure and language to convey meaning.
