BU111 Study Guide - Final Guide: Strategic Alliance, Credit Union, Proctor
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BU111 Full Course Notes
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Document Summary
Achieving financial performance can be measure by; industry analysis (you can compare cash flows, net income, growth). Important because investors was to asses the health of your business. Ultimately a business has to be sustainability of the business. Meeting customer needs (blackberry; lost touch with customers, as they do not provide any apps or anything to touch) Building quality products and services : you get what you pay for, meet the standards of their customers. Encouraging innovation and creativity; if you are not doing this, you will not be able to build quality products that customers are demanding, thus not achieving financial performance. Gaining employee commitment; if employees aren"t gaining employee commitment, they will likely not execute your plan to customer needs. Creating a distinctive competitive advantage; this is what is a result of all critical success factors. For example walmart, they are always meeting customer needs, and they are using the supply demand chain to help sell their products.
