Management and Organizational Studies 4410A/B Study Guide - Midterm Guide: Henry Mintzberg, Strategic Planning, Organizational Culture

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 4410A/B
• Professor: Raymond Leduc

Document Summary

Organizations must employ strategic control to successfully develop and implement their strategies. It"s a system that allows the organization to effectively respond to environmental changes and balance an align the org culture, rewards, and boundaries. A list of controls includes: corporate governance aligning managerial and shareholder interest, informational controls aligning strategies and goals with changing enviro, behavioural controls members behave consistently and in coordination to achieve outcomes. Complementing theses controls are financial and operating controls quantitative measures that ensure performance meets previously established targets. Traditional control mechanism rely on measuring outcomes: set targets, devise metrics, set time frame, after process, evaluate, corrective/improving actions. Target take many forms: accounting metrics (roe, roi, roa, gaap, market based outcomes (sales quota, market share figures, customer satisfaction, etc, operating targets (production schedule, tolerance levels, waste rates, etc) Feedback control system are placed at the end of a sequential process. Control is based on a feedback loop from performance measurement to strategy formulation.