Management and Organizational Studies 3343A/B- Midterm Exam Guide - Comprehensive Notes for the exam ( 144 pages long!)

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 3343A/B
• Professor: Linda Eligh

Document Summary

Plane crash example: crew did not have the practical strategies to reconcile their different perceptions of the situation and the first officer was not "sufficiently assertive" in making his case to abort the landing. Crew resource (crm) training: team training that teaches team members to use all available resources - people, info, and equipment. Focuses on critical cognitive + interpersonal skills - communication, problem solving, decision making: to improve crew coordination and performance, research finds it has a + effect on attitudes, learning, and behavioural changes on the job. Former supreme court justice frank lacobucci made recommendations to improve police officer"s interactions with emotionally disturbed/mentally ill persons in crisis situations. Performance management: the process of establishing performance goals and designing interventions and programs to motivate + develop employees to improve their performance. Signals to employees what"s important, ensures accountability for beh + results, and helps improve performance: comprehensive, ongoing, continuous process.