Management and Organizational Studies 2181A/B- Final Exam Guide - Comprehensive Notes for the exam ( 45 pages long!)

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Nancy Annett

Document Summary

If there was a problem in productivity, it was because the employee was feeling alienated. Integrative model of ob: look on page 7 fig 1. 1, two primary outcomes of ob: Individual characteristics and mechanisms: personal characteristics, how employees feel about their jobs. Flight attendant showing passengers safety procedures changing: adaptive task performance-thoughtful responses by an employee to unique or unusual task demands, unpredictable things may occur on the job, becoming more important in workplace, ex. Job analysis: process where an organization determines requirements for a specific job, must list activities of job, must have experience or knowledge and must be able to perform job, ex. 4. what is citizenship behavior: voluntary employee activities that may or may not be rewarded but contributes to the organization by improving its quality of setting, high level of citizenship earn high titles, two types, interpersonal, organizational. The cost of living is higher in this new area. (cid:499: ex. (cid:498)my organization gave me my start.