Management and Organizational Studies 2155A/B Study Guide - Midterm Guide: Collective Behavior, Group Dynamics, Job Performance

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2155A/B
• Professor: Matthew Maxwell-Smith

Document Summary

Myths about hr: technical skills are more important than human relations skills, its just common sense, leaders are born, not made. Goal of human relations create a win-win situation by satisfying employee needs while achieving organizational objectives. Win-win when the organization and employee both get what they want. Total person approach an organization employs the whole person, not just his/her job skills. 3 levels of behaviour: individual, group, organizational. Group behaviour things two or more people do and say as they interact. Organization a group of people working to achieve one or more objectives. Organizational behaviour collective behavior of an organization individuals and groups. Performance the extent to which expectations or objectives have been met. It is more meaningful when compared to past performance or the performance of others within and/or outside the organization. System effect all people in the organization are affected by at least one other person, and each person affects the whole group or organization.