RSM100Y1 : ch.12 summary/study guide
Document Summary
Productivity measure of economic performance that measures how much is produced relative to the resources used to produce it. Quality a product"s fitness for use in terms of features and satisfaction. Most countries use labour productivity to measure their level of productivity. Gdp divided by the total number of workers. Findings show that international organizations are more productive. Manufacturing productivity is higher than service productivity, seemingly due to baumal"s. Disease", the fact that machines can"t replace human services". However, that is changing as automated kiosks are popping up. The agricultural and steel industry has been very successful in canada. Fishbone diagrams (cause and effect diagrams) helped employees track causes of quality problems. Total quality management (quality assurance) includes all the activities needed for getting high quality goods and services into the marketplace. Performance quality is the features of a product and how well it performs. Quality reliability refers to the consistency or repeatability of performance, e. g. toyota.