MGTA02H3 Study Guide - Midterm Guide: Operations Management, Microsoft Onenote, Mass Production
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MGTA02H3 Full Course Notes
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Operations: providing the things that people want: operations: the function of the business that transforms factors of production into the goods or services that customers want. Why "operations and not production: the responsibility of managers in this function was called production management, production operations: activities that turn inputs into tangible goods, many of the things that we need or want are services. Many services rely on human interaction: operations management: management of the creation of goods are services, and their satisfactory provision to the buyer. Special characteristics of services: goods are made while services are performed, goods can be made in advance, services are performed immediately. In many ways, this makes the provision of services more complex than the production of goods a: most goods can be made in a different time, and a different place from their purchase or consumption b.
