HSS 2102 Final: HSS2102 Final Exam Review - Additionals

• School: University of Ottawa
• Department: Health Sciences
• Course: HSS 2102
• Professor: Tien Nguyen

Document Summary

Characteristics of nonverbal communication: nonverbal communication exists, nonverbal behaviour has value, nonverbal communication is relational, nonverbal communication is ambiguous, nonverbal skills are important, nonverbal communication is di erent than verbal communication. Voice: paralanguage: non-linguistic means of vocal expression. Tone, tempo/rate, pitch: dis uencies: non-linguistic verbalizations. Um , ah , like , oh my god , etc: sarcasm: words that mean opposite of what they say (the use of irony ) Patient perspective: get information before verbal content is given, when patients cannot understand terminology, supplement missing or omitted information from the professional, seek the truth if they feel the professional is withholding information. Professional perspective: in certain clinical settings, only nonverbal cues are available to help assess situation, direct expression of emotions usually transmitted through nonverbal cues. : can allow for greater sensitivity to the patient"s needs and situation. Rewards and dangers of self-disclosure: rewards: Therapeutic environment goal is to make the right environment to invoke the release and catharsis.