[ADM2336] - Final Exam Guide - Comprehensive Notes for the exam (26 pages long!)

• School: University of Ottawa
• Department: Administration
• Course: ADM 2336
• Professor: Joanne Leck

Document Summary

Ob = the eld of study devoted to understanding, explaining and ultimately improving the attitudes and behaviours of individuals and groups in organizations. > bureaucracy (focus on organization as a whole, pyramid structure of authority, hard to get things done quickly due to many levels of management) > physiological attributes of individual workers and the social forces within work groups have important effects on ob. Con ict among employees is not always harmful to organizations. > ob practises were associated with better rm performance, rms that values ob had a 19% higher survival rate. > good people compromise a valuable resource, theres no magic bullet ob practise (there"s many different solutions that can happen) Job performance = the set of employee behaviours that contribute, either positively or negatively to organizational goal accomplishment. Abcde, remember it must say both positively and negatively!