ADM 1300 Study Guide - Quiz Guide: Total Quality Management, Elton Mayo, Theory X And Theory Y

• School: University of Ottawa
• Department: Administration
• Course: ADM 1300
• Professor: Matthew Archibald

Document Summary

[1] systematic management: adam smith- 1776- the wealth of nations (also developed invisible hand theory which self-regulates the behavior of the market, advocate of systemization: Division of labour (employees work on a specific task by specializing which divides up the labour process) [workplace example, factory assembly lines] 10 workers= 48,000 pins 1 worker= 10 pins: focused on defining duties and responsibilities, led to scientific management. [2] scientific management: the study of relationships between people and tasks to increase efficiency- f. w. Taylor: background- taylor visited a factory where there was a group of people shoveling an element; some lifting more and some less. Standardizing work, supervising workers, and motivating workers: philosophy: One best way" to do a task ex: how much load should i use". Used $ as incentive: piece-rate system- workers were paid based on the number of products they were able to produce.