HLSC 2030U Study Guide - Midterm Guide: Interpersonal Relationship, Narcissism, Nonverbal Communication
Document Summary
List the five elements of the listening process: selecting, attending, understanding, remembering, responding. List and describe the four listening styles: relational listeners. Tend to prefer listening to people"s expressions of their emotions and feelings. They search for common interests and seeks to empathize with the feelings of others: analytical listeners. Focus on facts and tend to withhold judgement before reaching a specific conclusion. They tend to listen to the entire message before assessing the validity of the information they hear: critical listeners. They pay attention to detail and complex information and focus on the facts: task-oriented listeners. Focused more on achieving a specific outcome or accomplishing a task than on focusing on the communication relationship when they are listening to others. Describe at least three ways a listener can provide words of support: stop. Avoid self-talk since it can distract you from giving your undivided attention to what others are saying: look.
