HROB 2100 Study Guide - Midterm Guide: Job Satisfaction, Organizational Culture, Fundamental Attribution Error

• School: University of Guelph
• Department: Human Resources and Organizational Behaviour
• Course: HROB 2100
• Professor: Tom Medcof

Document Summary

Work environments affect work events, along with personal dispositions create emotional reactions, which in turn has effects on job satisfaction and job performance. Perceptual grouping principles: mental models: broad world-views or theories-in-use", help us to quickly make sense of. Similarity or proximity situations, may block recognition of new opportunities/perspectives. Job satisfaction is a positive feeling about a job resulting from an evaluation of its characteristics, a collection of attitudes about a job. Job satisfaction results in customer satisfaction, customer retention absenteeism: strong negative relationship between job satisfaction and turnover, the exit-voice-loyalty-neglect framework measures individual responses to employee dissatisfaction on 2 dimensions: active or passive and constructive or destructive. Chapter 4: organizational culture is a system of shared meaning held by members that distinguished the organization from other organizations, there are 7 characteristics that capture the essence of an organizations culture: