COIS 1010H Study Guide - Final Guide: Noise-Induced Hearing Loss, Carpal Tunnel Syndrome, Customer Relationship Management
7 Dec 2016
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Lecture 9 (brian patrick: briefly describe four of the five steps that an organization typically follows when it decides to implement web-based e-commerce. Step 1: select appropriate business models and types of web sites. Step 2: select the desired e-commerce applications (online selling, ecrm, order fulfillment) Step 3: develop procedures for handling electronic financial transactions (credit, paypal, gift card etc) Step 4: design and develop an effective e-commerce website (often outsourced) look and function of the website, concerns such a security. Step 5: implement appropriate sales and marketing strategies: briefly describe four activities that electronic customer relationship management provides. ecrm: electronic customer relationship management, providing online order status information. Lets you know when your order has been processed and is ready to be shipped out: links for tracking delivery shipments. Allows customers to see the location of where their package is. Lululemon so customers can see where their products are and when they are going to arrive: downloadable product manuals.
