ITM 330 Midterm: ITM330 Midterm Notes.docx

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 330
• Professor: Selcuk Savas

Document Summary

Enterprise resource planning (erp) programs are core software used by companies to coordinate information in every area of the business. Erp programs help to manage company-wide business processes, using a common database and shared management reporting tools. A business process is a collection of activities that takes one or more kinds of inputs and creates and output, such as a report or forecast that is of value to the customer. Erp software supports the efficient operation of business processes by integrating throughout a business tasks related to sales, marketing, manufacturing, logistics, accounting, and staffing. Companies that make and sell products have business processes that involve these basic functional areas and perform these different functions: Sets product prices, promotes products through advertising and marketing, takes customer orders supports customers and creates sales forecasts. Supply chain management: develop production plans, orders raw materials from suppliers, receives the raw materials into the facility, manufactures products, maintains facilities, and ships products to customers.