GMS 200 Study Guide - Final Guide: Absenteeism, Chris Argyris, Theory X And Theory Y

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Deborah De Lange

Document Summary

Main idea: managers and workers should labour in harmony without one party dominaing the other with the freedom to talk over and truly reconcile conlicts and diferences. Western electric company (commissioned research in chicago), 1924. People"s feelings, aitudes and relaionships with co-workers inluence their performance. The hawthorne efect was ideniied as a tendency of people who are singled out for special atenion to perform as anicipated merely because of expectaions created by the situaion. The hawthorne studies contributed to development of the human relaions movement during the 1950s and 1960s, which asserted that managers who use good human relaions in the workplace would achieve producivity. Managers need to help workers saisfy their important needs at work to achieve producivity. A need is a physiological deiciency that a person feels compelled to saisfy. Self- actualizaion needs: high level: need for self-fulillment; to grow and use abiliies to fullest and most creaive extent.