GMS 200 Study Guide - Midterm Guide: Sustainable Development, Collegehumor, Franchising

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Jian Guan

Document Summary

Chapter 1: when an organization is extremely well at to something, better than its competitors. 4 ways to achieve: price make production cheaper, quality make quality better, delivery deliver faster, flexibility better suit for customer. 2 factors affecting it: rate of change (of factors, complexity (# of factors) Organizational effectiveness: sustainable high performance of using resources to complete goals. 4 ways to achieve it: systems resource approach looks at the input/getting material, internal process approach looks at processing/efficiency of resource use, goal resource approach looks at output, strategic constituencies looks at stakeholder impact. Manager: supports, activates and responsible for the work of others. 3 levels of managers: top manage performance of organization as a whole (ex. Ceo, vice-president, and president: middle manage regional areas/departments (ex. Clinic directors, deans, plant managers: team leader manage the non-managerial worker. Accountability: requirement to show performance results to supervisor. Quality work life: overall experiences in the workplace.