COMMERCE 2BC3 Final: Complete and Comprehensive 59-Page Final Study Guide Covers Chapter 6-12
2 Feb 2016
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Chapter 6 - training and strategic development of people. Socialization: process of employees adapting to the values, norms, and beliefs of the organization: what behaviours are expected, acceptable, and unacceptable? o. It is a long-term process and often informal. Orientation: program that informs new employees about their job and company, its philosophy, policies, rules, and procedures: usually short-term, and often formal, purposes: clarify rules, create realistic expectations, reduce anxiety, reduce. Company history, products and services, and organizations. Informal orientation: on-the-job, conducted by the supervisor or co-workers: Briefing employees prior to arrival of the o newcomer. Experienced employees whose jobs change due to: net technology, procedure"s or restructuring/reengineering. Training prepares for current jobs while development prepares for other positions or changes in current jobs. Consists of 3 basic components: (1) organizational analysis: understanding the organization: Organizational culture (training transfer climate, learning culture, attitudes, job relationships: task/job analysis; employee (job) specifications (i. e. ksas required to perform the job)
