COMMERCE 2AB3 Study Guide - Midterm Guide: Stereotype, Baby Boomers, Customer Satisfaction
19 Jun 2016
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Document Summary
Organizations are social inventions for accomplishing a common goal through a group effort. Organizational behaviour: the attitudes and behaviours of individuals and groups in organizations. Ob is important because it allows for the tailoring of a workplace to increase all positive factors such as efficiency, turnover ratio, employee satisfaction etc. Goal of ob is to understand, predict, explain and manage how people behave in the workplace. Chain of command, by the book, centralized power etc. Careful research to determine degree of specialization (stopwatch: human relations movement. Style depends on demands of the situation. Entrepreneur, disturbance handler, resource allocator, negotiator: activities. Talent management: an organization"s processes for attracting, developing, retaining and utilizing people with the required skills to meet current and future business needs. Corporate social responsibility: an organization taking responsibility for the impact of its decisions and actions on its stakeholders.
