COMMERCE 1BA3 Study Guide - Final Guide: Workplace Democracy, Hawthorne Effect, Theory X And Theory Y

• School: McMaster University
• Department: Commerce
• Course: COMMERCE 1BA3
• Professor: Dr. Teal McKater

Document Summary

Organization: social interventions for accomplishing common goals through group effort. Ob: the attitudes and behaviours of individuals (micro) and groups (mezzo) in organizations (macro). Attempt to understand, predict, explain and manage how people behave at work. Informational: ways the manager receives and transmits information (monitor, disseminator, spokesperson) Interpersonal: ways the manager establishes and maintains relationships (figurehead, leader, liaison) Trends managers are facing: diversity management, employee health & well being, talent management & employee engagement, focus on corporate social responsibility. Personality: relatively stable set of psychological characteristics that influences the way an individual interacts (thinks, acts, behaves) with their environment. Doing all your readings: openness to experience: creative, innovative, enjoy change, can adapt. Values: broad tendency to prefer certain states of affairs over others, enduring beliefs about what"s most important in the world, non-negotiable deeply held beliefs. Individualistic: left alone to fend for themselves, stress privacy, initiative, low power distance: collectivism: close network of people, high power distance, loyalty to group.