COMMERCE 1BA3 Study Guide - Compassion Fatigue, Defence Mechanisms, Stress (Mechanics)
6 Dec 2013
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Document Summary
A process that occurs when one person, group or organizational subunit frustrate the goal attainment of another. Intrapersonal: manifested in stress physiological, psychological & behavior. Intragroup: conflict within in a group. They don"t want any disruption in the office because it might lead to adverse effects on productivity. Managers motivated to eliminate or suppress conflict (not what organizations want today) Realization that suppressing conflict can lead to further negative consequences. Conflict is seen as inevitable rather than avoidable. Organizations will be forced to re-examine goals and reset priorities. Forces organizations to move from status quo to innovation. Aim is not to have 0 stress. **causes of organizational conflict: group identification and intergroup bias (we/they phenomenon) Differences in goals, priorities and an understanding cannot be met. Assigned people in groups randomly or on the basis of some character (eye color) In-group positive view; out-group less positive intergroup bias: interdependence.
