COMMERCE 1BA3 Study Guide - Midterm Guide: Fundamental Attribution Error, Job Satisfaction, Job Performance
29 Oct 2016
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Internal consulting you are a manager operating from within the organization to consult. External consulting you are hired by an organization to consult (working from outside) Organizations are social inventions for accomplishing common goals through a group effort (johns & saks, 2014) The attitudes and behaviours of individuals and groups in organizations. Attempt to understand, predict, explain and manage how people behave at work. Each department tended to its own business, decision making centralized. Strict chain of command, detailed rules, high specialization, centralized power, and selection and promotion based on technical competence. Use of careful research to determine optimal degree of specialization. Hawthorne studies research conducted at the hawthorne plant of western electric in the. 1920s that examined how psychological and social processes affect productivity. Advocates management styles that are more participative and oriented towards employee needs. Management style depends on the demands of the situation. Consider the way information comes in and goes out, how, who, why, what.
