COLLAB 2N03 Study Guide - Midterm Guide: 360-Degree Feedback, Problem Solving, Performance Appraisal
11 Feb 2015
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Document Summary
Communication: the process by which information is exchanged between a sender and a receiver. Interpersonal communication: involves exchange of information between people. Also a part of receiver is feedback: assistant sends the manager a copy of the order. Effective communication: when the right people receive the right information in a timely manner. Cross cultural communication failures in business ineffective communication. Ma ny and management across cultures are due to: assume differences until you know otherwise, recognize differences in cultures, like occupational and social class differences, watch your language, and theirs, avoid jargon, speak at a decent speed. The higher you measure on cultural intelligence, the higher the propensity for higher communication. Do not translate well across cultures b/c they involve symbolism that is not shared. Some gestures have different meanings across cultures: gaze: In some cultures, avoiding eye contact is a means of showing respect, while in others, it connotes disrespect: touch:
