BUSI 2101 Midterm: Multiple Questions.docx
6 Apr 2015
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Multiple questions: michael is angry that he was disciplined by his boss and demoted from produce clerk to the job of stocking shelves. He has not been greeting customers with a smile and friendly hello, although this is required in his job. He takes extra time collecting his supplies from the back of the warehouse, and then works quickly when working in the public areas of the store. He sometimes hides in the washroom during his shift to avoid talking to his boss. Michael is: high in self-monitoring. b. deep acting, surface acting. d. displaying emotional labour, expressing felt emotions. alcoholic beverages for many years. Northern beverages develops and markets a variety of soft drinks and fruit juices, which are produced according to basic traditional values in keeping with a healthy lifestyle image. The company is successful and has positioned itself well in a highly competitive and crowded market.
