MGMT20001 Final: MGMT20001 Exam Notes - Automakers Case Study

AUTOMAKERSOFAUSTRALIA

Communication:

QWL:

Functionalperspective:

1. Functionaldesign:changelearning,problemsolvingandadaptation.

2. Networks:formalmanagerstargetingthemselves/othermanagers.

3. Channel:facetofacescheduled.(richness:high,spontaneity:low,timecommitment:

high)

level1committee.

 ManyLevel3participantswerehardlyawareofthechangeeffortdueto:alack

ofexposuretotheconsultants;thefailuretoprovideresourcestosupportthe

changeeffort;alackofrewardsforchangedbehaviour;andtheinabilitytoattend

meetingsduetoalackofpersonnel.

Eventualsuccess:

Meaningcentredperspective:

TheDevelopmentalMetaphor

Buildanddevelop.Changeagent=coach.Buildingonfoundationsanddevelopingpeople.

Participativedecisionmaking,encouragingculture,egalitarianpower.

Planned/adaptivedecisionmaking,analyticalculture,topdownpower.

 Aproductionmanagerconvincedhissubordinatestotakeonnewmanagementstyle

thisresultedinmarkedimprovement.Metaphor:theyareFOLLOWERS.Imitationofthis

SOLDIERbyhisunquestioning,loyalfollowers.

Culture:

Identifyaculture:

Observablesymbolsno

Physicallayoutno