A security and metal detection machine at an airport has a service rate that follows an exponential distribution with μ = 10 minutes.

Passengers arrive at the machine with an exponential rate of λ = 8 minutes. The queuing rule is FCFS. Find the expected machine utilisation, passenger throughput time, and average waiting time.

The queuing time at an airline check-in has a population mean h = 13 minutes and variance o2 = 16 minutes2. Suppose that n = 27 passengers were randomly selected from this population. They were interviewed and reported the queued times. Let x̄ defines the sample mean of n observations. Answer the followings:

a) Define your random variable X.

b) Define the sampling distribution of sample mean (indicate a reason and give the name of the distribution, the parameters and sketch it.

c) What is the probability that a sample mean is at most 11 minutes. Please skecth the problem and show all details of your answer.

d) Suppose that for n = 27 passengers, the sample mean is observed as x̄= 10 minutes. Based on part c, can we claim that the population mean queuing time is less than 13 minutes.

e) Construct a 95% acceptance region for sample mean of queing time (i.e., u + za x f) Interpret the result obtained in parte and skecth the control chart.